Uber yesterday updated its Community Guidelines to ensure users with good behavior are rewarded. The big takeaway from this announcement, however, is the ride-sharing company could give users the boot if they maintain a bad rating.
On the “Ratings-Based Rider Deactivations” provision spelled out in a press release, the company elaborated on the proposed policy:
Riders may lose access to Uber if they develop a significantly below average rating. Riders will receive tips on how to improve their ratings, such as encouraging polite behavior, avoiding leaving trash in the vehicle and avoiding requests for drivers to exceed the speed limit. Riders will have several opportunities to improve their rating prior to losing access to the Uber apps.
Uber further explained that respect between riders and drivers is a “two-way street, and so is accountability.” They stressed that only a small number of riders would be adversely affected by this policy update.
NPR reported that if a user’s rating dips below 4.6, for instance, that puts their riding privileges in jeopardy.
Uber has been in crisis mode after the death of a South Carolina student who mistook someone for an Uber driver and after some of its drivers unsuccessfully protested in favor of unionizing.
What do you think of Uber’s new policy on ratings?